Our Scents
Postage & Returns

Our Scents

Are your fragrances high quality?

Absolutely, every one of our fragrances has been created by a world class perfumer at our fragrance house, who create scents for some of the biggest brands in the world and all scents are exclusive to Diem. They are not constrained by price we just want the best quality.

How long does a 30ml bottle last?

On average, depending on how often you apply it of course,  a 30ml bottle of fragrance can last for approximately 2 to 4 months. However, if you use it more generously or apply it daily, it may last closer to 1 to 2 months.

How do I choose the right fragrance for myself?

Fragrance choice often depends on personal preferences and body chemistry. We suggest you try our discovery set, which our AI assistant personalises to you based on your taste in scent. This gives you five scents to try at home so you can find one you love. If not, by understanding what you like we’ll be able to create new scents inspired by your feedback.

Are your fragrances cruelty-free and vegan?

Yes, our fragrances are cruelty-free, and contain no animal products so can be described as vegan.

What is the longevity of your fragrances on the skin?

The longevity varies, but our fragrances are designed for lasting performance. Check individual product pages for more information. All fragrances last longer if sprayed on moisturised skin.

Are your ingredients ethically sourced?

Yes, we prioritise ethical and sustainable ingredient sourcing to create our fragrances.

Are your fragrances unisex?

Certainly. We firmly reject the notion of gender-specific fragrances. What truly counts is your personal preference. Be yourself and wear what you adore.

Do you offer samples or a discovery box before purchasing a full-size bottle?

Yes, we offer the ability for you to try five of our scents through our discovery box - the contents are personalised to you.

What is the shelf life of your fragrances?

The shelf life varies depending on how they are kept but most fragrances have a shelf life of several years, fragrances prefer a cool dark place.

Are your fragrances hypoallergenic or safe for sensitive skin?

Our fragrances comply with the rigorous regulations that all cosmetics sold in the UK adhere to.  We list the known allergens on the label but if you do have sensitive skin, we recommend trying a sample first you may prefer to spray the fragrance on an item of clothing but do be careful as some fragrances can stain lighter fabrics.

Are your products available in eco-friendly packaging?

We are committed to sustainability, and our products come in eco-friendly packaging. At the moment our caps aren’t recyclable but we are working on a solution for this. Please see our sustainability page for more information on our initiatives now and in the future.

Are Diem’s Scents 100% Natural?

No, we do not exclusively rely on 100% natural ingredients.We hold a deep appreciation for botanical components, valuing the richness, complexity, and dimension they bring to our fragrances. Yet, in our pursuit of becoming a genuine fine fragrance brand, we firmly believe in providing our perfumers with a comprehensive array of ingredients, materials, including synthetic compounds.

Furthermore, we may opt for synthetics in order to safeguard endangered botanicals, thus contributing to a more sustainable and responsible approach.

Postage & Returns

What are your shipping times?

Order placed before 2pm GMT Monday to Friday will be dispatched on the same day and delivered within 48 hours. All orders placed outside those times will be shipped on the following business day.

What payment methods do you accept ?
  • We accept Visa, Mastercard and American Express, Apple Pay, Paypal, Shop Pay, and Android Pay
Can I order your fragrances internationally, and what are the shipping costs?

Unfortunately, we do not currently offer international shipping but if there is enough demand, of course this is something we will explore in the future.

Can I change or cancel my order?

Please email us immediately at: Unfortunately, once an order has been placed, we cannot guarantee that it can be amended or cancelled.

Do You Accept Returns?

We want you to love every scent you purchase, if you have bought a 30ml bottle directly, we accept returns within 30 days of delivery using our pre-paid return labels provided by our Customer Care team.

Simply contact and we will send you a prepaid label. Please note that all items must be returned unused, with authentic labels and in original packaging. If goods returned are not in a re-sellable condition, we may not accept your return.


Do you offer gift wrapping or personalised notes for special occasions?

We have an innovative gifting solution which helps make sure that the recipient finds a scent they love, please visit our gift page to learn more.


How can I get in touch with your customer support for further assistance or questions?

You can contact our customer support team through the contact information provided on our website or via our live chat here.

Can I find your fragrances in physical stores, or are they only available online?

To enable us to make sure that we can deliver the best quality product at accessible prices, we’re cutting out the retailers and third party distributors which means currently, we only sell online.

Still Need Help?

If you cannot find the answer to your question above, please feel free to ask us on the live chat function of the website or drop an email.

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